Overview


Microsoft Dynamics 365 for Retail

Engage every shopper, everywhere

Unify digital, in-store, and back office operations to personalize customer engagement and increase employee productivity. Dynamics 365 for Retail empowers retailers to create exceptional, insightful shopping experiences.

Drive unified commerce
Create seamless shopping experiences Enable omni-channel buying Increase brand loyalty
Increase revenue, customer satisfaction, and brand loyalty by delivering a consistent shopping experience across stores, web, mobile, and call centers. Give customers the convenience and flexibility to buy in-store, pick up in other locations, or get home delivery through optimized ordering and fulfillment tools. Enable customers to earn and redeem points, and use gift cards and promotional coupons across channels.

Create a modern store experience
Deliver exceptional customer service Tailor product selection and recommendations Optimize store operations
Meet customer expectations by using tools to access real-time product, customer, inventory, and order visibility. Offer more product selection and recommendations through advanced analytics that provide the best of both online and in-store shopping. Gain insights through automation and business intelligence dashboards that manage reports, scheduling, time tracking, and sales.